FAQ
GENERAL
What is Santa Rosa Communications?

Santa Rosa Communications was originally established as Santa Rosa Telephone Cooperative by farmers and ranchers in Wilbarger County in 1951. Today, we now operate as Santa Rosa Communications providing phone, video, internet, and fiber-to-the-premise to the residents and businesses of North Texas and Southern Oklahoma.

For more information about Santa Rosa Communications, please visit: About Us – Santa Rosa Communications – Company History (srcaccess.net)

Why is phone service required in some Santa Rosa areas to have internet service?

As a telephone cooperative, we require customers in our cooperative service areas to have phone service in order to have other SRC services.

What speed of internet can I get at my home?

Visit our Residential Internet page to see if services are available in your area.

For more details, call (888) 886-2217 to speak to our customer service team.

Can I get fiber internet at my location?

For all fiber-optic related questions, please visit: https://fiber.srcaccess.net/faqs/

INSTALLATION & EQUIPMENT
What's the installation process like?
The installation process is quick and easy for our customers. One of our certified technicians will install the equipment and connect your SRC services at your desired service address. The installation process typically takes 2-3 hours. A person 18 years of age or older must be present during the installation.
How long will it be before my service will be connected?
It takes a minimum of three days for us to receive the signed paperwork and collect any fees. If there is no available time for connection on the third day, then we will schedule you for the next available time.
Why do I have to pay for construction charges when there isn't another service provider?
Our crew must run a fiber or copper line to the service location. This is costly and will be dependent upon how far the line must go or any obstacles they may run in to.
Why do I have to have a drop put in? Will they install at the same time the drop is done?
The drop is what provides service to your home. Once we have your order completed, we will submit your address for a drop. Typically, construction will take about 2-3 weeks to be completed. After the drop is completed we will contact you to schedule the installation.
BILLING
When is my bill due?
All Santa Rosa Communications’ bills are due on the 1st of every month and are past due on the 16th of every month.
Why did my bill go up?
Prices are subject to change however your bill will never increase without a notice. Taxes and other mandated charges may have increased beyond our control. For questions or more information about your personal account, please contact customer service at (888) 886-2217.
Is there a cancellation fee?
For those under contract, there will be a $100 early termination fee per service that is under contract. Any month-to-month areas will not have a cancellation fee.
What does my bill mean?
Why did I receive a bill when I disconnected my service last month?
If you disconnected services while billing was being processed, or after billing was complete for the next cycle, you will receive an invoice. Please note that for a refund to be issued, accounts will have to be billed 2 times, or 60 days, to allow for any charges/credits to be applied.
Can I get an extension until next month?
Our team will do their best to help you find a solution regarding payments.

For Technical Support:

Call (888) 844-0540 

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